Privacy Policy
Last Updated: January 25, 2025
1. Introduction
Welcome to KANAKODYAMI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile application, and services (collectively, the "Service").
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including but not limited to:
- Identity Information: Full name, date of birth, gender, membership number
- Contact Information: Email address, phone number, postal address, WhatsApp number
- Business Information: Business name, registration details, GST number, PAN number, business address
- Professional Information: Qualifications, licenses, certifications, years of experience
- Financial Information: Payment details, transaction history, billing information (processed securely through third-party payment processors)
- Identity Verification: KYC documents, government-issued ID, photographs
- Account Information: Username, password (hashed), authentication credentials
2.2 Automatically Collected Information
When you use our Service, we automatically collect certain information:
- Device Information: Device type, operating system, browser type, IP address, device identifiers
- Usage Data: Pages visited, features used, time spent on pages, click patterns, search queries
- Location Data: Approximate geographic location (with your consent)
- Log Data: Access times, error logs, system performance data
- Cookies and Tracking Technologies: See our Cookie Policy for details
2.3 Information from Third Parties
We may receive information about you from third-party services:
- Authentication providers (e.g., Clerk) for account verification
- Payment processors (e.g., Razorpay) for transaction verification
- Social media platforms (if you connect your accounts)
- Business partners and service providers
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our Service, including member registration, profile management, business listings, and event management
- Communication: To send you notifications, updates, newsletters, event reminders, and administrative messages via email, WhatsApp, SMS, and push notifications
- Member Directory: To create and maintain a member directory, business directory, and professional service listings (with your consent)
- Authentication and Security: To verify your identity, prevent fraud, and ensure account security
- Payment Processing: To process membership fees, business listing fees, and other transactions
- Customer Support: To respond to your inquiries, provide technical support, and resolve issues
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Analytics and Improvement: To analyze usage patterns, improve user experience, and develop new features
- Marketing: To send promotional materials and offers (with your consent and opt-out options)
- Community Engagement: To facilitate connections between members and promote community engagement
4. Data Sharing and Disclosure
4.1 Member Directory Sharing
With your consent, certain information may be shared in our member directory, business directory, and professional service listings, including:
- Name and contact information (email, phone, WhatsApp)
- Business/professional details
- Location and service area
- Professional qualifications and experience
4.2 Third-Party Service Providers
We share information with trusted third-party service providers who assist us in operating our Service:
- Email Service (Resend): For sending transactional and promotional emails
- WhatsApp Service (Twilio): For sending WhatsApp notifications and messages
- Payment Processors (Razorpay): For processing payments securely
- Authentication Providers (Clerk): For user authentication and account management
- Cloud Hosting and Storage: For data storage and infrastructure
- Analytics Providers: For usage analytics and performance monitoring
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government requests and regulatory requirements
- Enforcement of our Terms of Service
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. WhatsApp, Email, and SMS Communications
5.1 Consent for Communications
By providing your email address, phone number, or WhatsApp number, you consent to receive:
- Transactional messages (membership confirmations, payment receipts, event registrations)
- Administrative notifications (account updates, password resets, security alerts)
- Marketing communications (newsletters, promotional offers, event invitations) - with opt-out options
- WhatsApp notifications for important updates and reminders
5.2 Opt-Out Rights
You can opt out of marketing communications at any time by:
- Clicking \"Unsubscribe\" in email communications
- Replying \"STOP\" to WhatsApp or SMS messages
- Updating your communication preferences in your account settings
- Contacting us at contact@kanakodyami.com
Note: You may not opt out of transactional and administrative messages necessary for service delivery.
5.3 Phone Number Sharing
Your phone number and WhatsApp number may be shared with other members through the member directory (if you consent to directory listing). You can control this visibility in your privacy settings.
6. Push Notifications
6.1 Permission and Consent
When you use our mobile application or enable browser notifications, we may request permission to send push notifications. You can grant or deny this permission, and you can change it at any time through your device settings.
6.2 Types of Push Notifications
We may send push notifications for:
- New messages and communications
- Event reminders and updates
- Payment confirmations
- Account security alerts
- Community announcements
- Business listing approvals
6.3 Managing Push Notifications
You can manage push notification preferences in your account settings or through your device's notification settings. Disabling push notifications may affect your ability to receive time-sensitive updates.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmitted over the internet is encrypted using SSL/TLS protocols
- Secure Storage: Personal data is stored in secure, encrypted databases with restricted access
- Access Controls: Only authorized personnel have access to personal information on a need-to-know basis
- Regular Security Audits: We conduct regular security assessments and vulnerability testing
- Password Protection: Passwords are hashed and never stored in plain text
- Payment Security: Financial information is processed through PCI-compliant payment processors
Despite our efforts, no method of transmission or storage is 100% secure. You acknowledge that you provide information at your own risk.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
To exercise these rights, please contact us at contact@kanakodyami.com. We will respond to your request within a reasonable timeframe.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, tax, or regulatory purposes.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection, including using standard contractual clauses and ensuring third-party service providers comply with applicable data protection laws.
11. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
12. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the \"Last Updated\" date. You are advised to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For data protection inquiries or to exercise your rights, please include "Privacy Policy Inquiry" in the subject line of your email.
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